10 Questions That Telecom Analytics Can Answer

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You’ve got questions.  Telecom analytics has answers.  Here are 10 of them.

1. Can telecom help achieve our goals?

Keeping telecom costs in line is achievable with the help of TEM.  With a bird’s eye view of hidden savings, like dormant devices and under-used, or unused landlines, you’ll be able to divert resources elsewhere.

2. Can analytics impact efficiency?

Key Performance Indicators (KPIs) are something analytics can help you with.  They’ll show where the problem areas are in processes and where you’re experiencing log jams.  TEM provides accurate data that allows your business to move to greater efficiency.

3. Can we improve customer retention?

Telecom analytics can point to problems with support and customer service, allowing businesses to re-tool client-facing functions to be more customer friendly.  That means greater client retention.  When clients are served effectively, they stay.

4. Can telecom analytics track vendor compliance?

It’s crucial that your Service Level Agreement be met and telecom analytics can help with that.  You’ll be able to see, clearly, whether you have a problem with compliance in terms of repair time, service quality and spending.  Tracking compliance is a key function of TEM.

5. Can data break out cost per service?

The data provided by analytics allows you to see exactly where you are in terms of cost, as it’s all broken out.  Details concerning data and equipment and every other component of your telecom environment are made available.  This lets you to manage your budget more effectively.

6. Can telecom analytics optimize utilization?

The amount of time logged (and time that systems aren’t in use) can be identified with telecom analytics.  In businesses where telecom is employed to sell products and services, analytics can identify areas of potential improvement by expediting transaction times and creating cost efficiencies.

7. Does innovation drive the competitive edge?

A business in charge of its telecom environment is already ahead of the curve, using data derived from analytics to create Centers of Excellence which support the overall health of the company.  With accurate information, businesses get a window onto efficiencies they didn’t have until very recently.  Innovation is the reason.

8. Can analytics improve vendor performance?

The data provided by telecom analytics is like having a vendor hall monitor.  It will tell you if your vendor is servicing users adequately and in a timely manner.  You go into vendor negotiations focused on improvements in performance armed with hard data.  That’s golden.

9. Does process efficiency have real value?

Data can tell you where your processes are failing you.  For example, in the realm of invoices, extraneous and unnecessary costs like late fees can be identified and eliminated.  With immediate access to crucial information about seemingly minor inefficiencies, you’ll discover a world of material savings.

10. Does data improve security?

Telecom analytics improves mobile device security by creating an overview of apps, identifying areas in which these represent security threats.  Organizations can put in place effective policy governing the use of mobiles, as a result.

Have more questions?  Contact OpDecision.

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