Why Enterprises Should Benchmark Their Telecom Environment

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Why Enterprises Should Benchmark Their Telecom Environment

Benchmarking is a standard business practice.  To keep on top of performance, sales and quality, it’s important that businesses compare their policies and practices to those of competitors.  It’s also important, however, that internal standards be applied. Why enterprises should benchmark their telecom environment is clear – to ensure that it’s providing the value-added service

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Is Telecom Just a Utility?

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Is Telecom Just a Utility?

We think of utilities as infrastructural needs to support what we’re doing.  Whether it’s at work or at home, utilities fall under the rubric of “needful things”. But is telecom just a utility?  Ask business owners and you’ll find that almost half of them think so.  But that’s changing rapidly, as people connect telecom to

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